At Lutania Beach our priority is the safety and well-being of our guests and employees. Following the declaration of the coronavirus (COVID-19) a pandemic on March 12, we would like to extend our warmest thoughts to the people who have been affected by this unfortunate event and our deepest appreciation to the healthcare workers and local communities who are fighting against the virus.
We are doing everything we can to provide the safest accommodation to you, as we are closely monitoring the latest developments, standards and protocols related to COVID-19 issued by the World Health Organization (WHO), the Greek government, the Ministry of Health, local health agencies and public health officials. All is in place to keep your health and safety top of mind.
Below is an update of our plans for the next period of time, subject to adjustment given ongoing and unforeseeable changes.
Α. OUR CANCELLATION POLICY
Given the unprecedented disruption to the travel and hospitality industry, our hotels & resorts all over Greece are postponing their opening, with a view to ensuring the health and safety of our guests and staff. Please read below how you can adapt your travel plans with us:
- On April 13th 2020, the Greek Government intervened in the tourism sector in order to alleviate the negative effects of COVID-19. The new law provides that all advanced payment of bookings cancelled from 25.02.2020 until 30.09.2020 due to COVID-19, shall not be returned but a voucher with value for 18 months will be issued instead.
- Within this period of 18 months, you may use this voucher by making a booking for accommodation services in any of our hotels.
- All direct refundable or non-refundable bookings for the season 2020 can be modified without penalty for future travel through season 2020 or 2021.
- All refundable or non-refundable bookings for the season 2020 made through other platforms/travel agencies should get in touch with the respective platform in order to modify their reservation or get the voucher.
- For new reservations as of today, flexible cancellation policy changes to 50% fee for cancellations 7 days prior to arrival and 100% fee for cancellations 3 days prior to arrival.
Make your reservation online and take advantage of our exclusive rates and packages.
Β. OUR COMMITMENT TO HEALTH & SAFETY
Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can transmitted in the community, in accordance to the World Health Organisation, the Greek Ministry of Health and local authorities:
- Operation at low occupancy to ensure proper distancing
- Intensified cleaning & disinfection across all high-volume touchpoints & guestrooms
- Disinfectant dispensers for guests in public areas
- High standards of food safety – HACCP procedures
- Extended hour of operation of F&B outlets to allow ample time & space for lunch & dinner
- Social distancing specifications in recreational areas, pools & beach
- Simple & fast check-in / check-out procedures
- Doctors on call 24/7 to provide special care to our guests
- Ongoing training for our compliant staff
- Awareness campaign
In addition to these measures, please visit Centers for Disease Control and Prevention (CDC) to learn more about what you can do to travel more safely.
Covid our top priority your safety
Considering the health and safety of our guests and staff as our top priority, Lutania Beach, in consultation with the guidelines and recommendations of the World Health Organization, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. Management and all staff members are committed to provide not only a carefree and safe stay to our guests.
Public Areas
Increased cleaning and disinfection across all high-volume touchpoints and all exposed surfaces. Health stations placed throughout the hotel, including wipes and sanitizers. Education of guests on how to take the necessary precautions. Simple and fast check-in/check-out procedures. Contactless payment of taxes and other services at the Reception. Alcohol-based hand rub, soap, and tissues available in every restroom.
Guest Rooms
Deep cleaning and disinfection in all guest rooms and bathrooms. Specific sanitation consideration on all high-touch guest room areas using a propriate disinfectant. Unused disposable items are discarded, bed linen from customer rooms that may be contaminated will be kept in separate labeled bags and washed at temperatures of 60-90 degrees, all furniture made out of fabric disinfected with steam cleaners and disinfectants, while rooms will be ventilated after evacuation.
Dining
High standards of food safety and hygiene, as well as strict personal hygiene policies for our team members will be followed. All restaurants’ surfaces & furniture will be disinfected after each service and the tables will be cleaned and disinfected after each sitting. Breakfast – Lunch – Dinner hours are extended to allow ample time for the seating of guests. Seating capacity will be reduced, and tables will be arranged to allow proper social distances.
Swimming pools
Disinfection of lounge chairs and sitting areas will take place after each sitting. The lounge chairs around the swimming pool will be in-group of 2 and at least 2 meters away from each other. Meticulous observance and supervision of established procedures, frequent recirculation time of the water at least every 4 hours, frequent chlorine measurements to control its levels, water change, pH control, etc.
Hand hygiene
Alcohol- based hand sanitizers will be available for guests and employees in different areas throughout the hotels. Such areas include the hotel entrance, the reception, the lobby, the corridors, the food and beverage outlets, the Kids Clubs, the Pool and Spa areas etc.
Air-conditioning & ventilation
All air conditions (split units) in the rooms and public areas are safe to operate. Our hotels’ central ventilation system is maintained to continuous operation with fresh air regarding the latest legislation rules. The circulation of fresh air similarly does not pose any problem to guests’ health and safety.
Social Distancing
Social distancing actions will include limiting large groups of people coming together.Signs at the hotel’s public areas will remind our guests to maintain social distancing of at least 1,5m. To ensure proper distancing, our hotel will operate at low occupancy.
Hotel response teams & training
Our hotel will be armed with an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations. All personnel have received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures.
Awareness campaign at the hotel
A comprehensive awareness campaign is rolling out in our hotel, with health & safety measure signs throughout the facilities describing ways to prevent the spread of germs.
Frequently Asked Questions for Cancellations
What is the cancellation policy for non-refundable bookings and bookings with deposit?
On April 13th 2020, the Greek Government intervened in the tourism sector in order to alleviate the negative effects of COVID-19. The new law provides that all advanced payment of bookings cancelled from 25.02.2020 until 30.09.2020 due to COVID-19, shall not be returned but a voucher with value for 18 months will be issued instead.
Within this period of 18 months, you may use this voucher by making a booking for accommodation services in our hotel
In case the cost of the service you choose is lower than the amount you have already paid, you will be eligible for a new voucher, corresponding to such difference between the actual cost applicable to your new booking and the amount already paid.
In case the cost of the service you choose is higher than the amount you have already paid, then you are required to pay the difference between the actual cost applicable to your new booking and the amount already paid.
How can I modify or cancel my reservation if booked through a travel agency?
You must contact the travel agency through which you made the reservation.
How can I modify or cancel my reservation if booked through Booking, Expedia etc?
You must send your request through the online platform you originally made the reservation to modify/cancel any reservation.
What if my flight is cancelled and there is no other available flight in the future?
If you book directly with us or through the hotel’s Reservations (noting the reservation number of the cancelled reservation), you may modify your reservation without penalty for future travel through season 2020 or 2021. Otherwise, you may cancel your reservation.
I do not wish to travel; I wish to cancel my non-refundable reservation and get a refund.
In case you have booked through our reservation department, you may modify any reservation without penalty for future travel through season 2020 or 2021. Otherwise, you may cancel your reservation and we will provide you with a voucher that corresponds to the amount paid by yourself for your booking.
In case you have booked through another online platform or travel agency, you must contact them directly.
What happens if I am in quarantine and cannot travel?
For reservations through reservation department, you may transfer your reservation free of charge to any date in season 2020 or 2021. Otherwise, you may cancel your reservation and we will provide you with a voucher that corresponds to the amount paid by yourself for your booking.
In case you have booked through another online platform or travel agency, you must contact them directly.
Is it possible to transfer my reservation in 2021?
In case you have booked through reservation department, you may transfer your reservation free of charge to any date in season 2020 or 2021. Otherwise, you may cancel your reservation and we will provide you with a voucher that corresponds to the amount paid by yourself for your booking.
What measures do you take as a country and as a hotel for the new COVID-19?
Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can transmitted in the community, in accordance to the World Health Organisation, the Greek Ministry of Health and local authorities:
- Operation at low occupancy to ensure proper distancing
- Intensified cleaning & disinfection across all high-volume touchpoints & guestrooms
- Disinfectant dispensers for guests in public areas
- High standards of food safety – HACCP procedures
- Extended operation hours of F&B outlets to allow ample time & space for lunch & dinner
- Social distancing specifications in recreational areas, pools & beach
- Simple & fast check-in / check-out procedures
- Doctors on call 24/7 to provide special care to our guests
- Ongoing training for our compliant staff
- Awareness campaign
The Greek Government has enacted legislation providing a wide range of means, necessary to guarantee the protection of health and safety of the population. In this respect, people with COVID 19 are submitted to clinical and laboratory medical examination, health monitoring, medication and treatment, particularly in cases when the competent medical authorities have reasonable suspicions that they may transmit directly or indirectly the disease.
In addition, the competent health authorities may impose temporary restriction of persons under COVID-19 conditions, preventing contact with third parties, to avoid transmission (or spread) of the disease. The measure of temporary restriction may be implemented in a suitable hospital, health structure, treatment area, institution, in appropriate public or private temporary facilities, accommodation, or even at home. Such measures, if decided by the competent administrative authorities are obligatory for both the hotel and its guests.
Furthermore, Lutania Beach will comply with any guidelines issued by competent medical authorities or other competent administrative authorities and will notify appropriately our guests and personnel.
Frequently Asked Questions for COVID-19
How does the COVID-19 spread?
- By droplets: made when infected people cough, sneeze or talk.
- Touching: Contaminated objects or surfaces.
- Person to person transmission: By a mere handshake.
What is the incubation period of the COVID-19 disease?
The “incubation period” means the time between the first contact with the virus and beginning to have symptoms of the disease. Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around five days. These estimates will be updated as more data become available.
How long does the COVID-19 last on surfaces?
It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days.
Can you contract the COVID-19 by touching a surface?
People can get infected by Sars-Cov-2 just touching contaminated surfaces or objects – and then touching their eyes, nose or mouth.
What are the key touchpoints for hotels?
They key touchpoints for hotels are: telephones, table tops, chairs’ hard surface, door handles, lift buttons, light switches and gym equipment.
What are the symptoms of COVID-19?
The most common symptoms are fever, dry cough, shortness of breath, and breathing difficulties. In more severe cases infection can cause pneumonia, severe acute respiratory syndrome, and even death. The period within which the symptoms would appear is 2-14 days.
Is headache a symptom of COVID-19?
The virus can cause a range of symptoms, ranging from mild illness to pneumonia. Symptoms of the disease are fever, dry cough, tiredness, sore throat and headaches.
What is the recovery time for the COVID-19?
Using available preliminary data, the median time from onset to clinical recovery for mild cases is approximately 2 weeks and is 3-6 weeks for patients with severe or critical disease.
Can babies get COVID-19?
We know it is possible for people of any age to be infected with the virus, but so far there are relatively few cases of COVID-19 reported among children.
At this stage the risk to children and babies, and the role children play in the transmission of COVID-19, is not clear. However, there has so far been a low rate of confirmed COVID-19 cases among children relative to the broader population.
How does COVID-19 spread?
The new COVID-19 is a respiratory virus which spreads primarily through droplets generated when an infected person coughs or sneezes, or through droplets of saliva or discharge from the nose. To protect yourself, clean your hands frequently with an alcohol-based hand rub or wash them with soap and water.
What should you do if you think you have COVID-19?
If you have fever, cough and difficulty breathing, seek medical care early. Stay home if you feel unwell. Follow the directions of your local health authority.
Can the COVID-19 spread through food?
Current evidence on other COVID-19 strains shows that while coronaviruses appear to be stable at low and freezing temperatures for a certain period, food hygiene and good food safety practices can prevent their transmission through food.
Is there a vaccine for COVID-19?
When a disease is new, there is no vaccine until one is developed. It can take possible up the eighteen months for a new vaccine to be developed.
Is COVID-19 new?
Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans.
Is COVID-19 more severe than the flu?
This is not clear yet. The transmissibility of Sars-Cov-2 is very high, but we have to discover more about morbidity and mortality. It is uncertain to say if COVID-19 is more severe than influenza because there are many unknown and not declared cases in the community.
Are masks effective against COVID-19?
If you are healthy, you only need to wear a mask if you are taking care of a person with suspected Sars-Cov-2 infection. Wear a mask if you are coughing or sneezing. Masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water. If you wear a mask, then you must know how to use it and dispose of it properly.
