Dear valuable partners,

 

At Lutania Beach, the safety and health of our guests, employees, associates and local communities is first and foremost.

The Lutania Beach management group is monitoring and adhering to all guidelines and advice offered by the Greek government, the World Health Organization (WHO) and local authorities – and will continue to closely follow developments across the globe.

Our resort is following the latest available guidelines from government officials and local health authorities, ensuring we uphold the highest standards of cleanliness within our resorts without compromising on our warm hospitality.

What we have done already

We take standards for hygiene and cleanliness extremely seriously and are taking additional steps to ensure the safety of our guests and associates. Our hotels’ health and safety measures are in compliance with international sanitation standards and designed to reduce the likeliness of contamination, including everything from hand washing hygiene, disinfection programs and cleaning product specifications, to guest room and common area cleaning procedures.

We have appointed a dedicated internal Covid-19 Response Team, which includes a member from our corporate team. The Covid-19 Response Team is on standby 24/7 to support the hotel and coordinate with local and regional authorities – communicating new guidelines and directives.

  • All Lutania Beach associates are being trained and briefed on the Prevention Plan with a strong emphasis on the day-to-day operations. In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
  • Our hotels have increased the scheduled frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
  • Back of House: In the spaces where associates work “behind the scenes,” the hotel will be increasing the frequency of cleaning and focusing on high-touch areas such as entrances, locker rooms, laundry rooms and staff offices.

The health & safety of our guests, associates and partners is of the highest priority to us and we will continue to working diligently in the right direction and in conjunction with authorities. For the most updated information, please refer to the Ministry of Foreign Affairs or your local health authority.

 

What we are going to do

Our aim is to focus our efforts on cleanliness that will be visible to guests throughout their entire stay all around our property.

Management

  • We will document our health and safety system that will include a new risk assessment and a new POSI policy according to WHO and national regulations
  • We will document all our Standard operating procedures according to sector best practices in terms of hygiene
  • We will create a full protocol for the disinfection and sanitization of all the areas in our properties.
  • A regular Hygiene Audit will be conducted in order to evaluate areas in the hotel that needs attention every week of operation
  • All relevant personnel will be educated about new operating rules and crisis management
  • We will seek certification by national authorities or Certification body when it becomes available

 

Hotel management and Standard operating procedures

The operation of the hotel will comply with national guidelines and sector best practices.

Reception

  • Where necessary Front Office and Guest Relation area should be equipped with see-trough flex-glass to protect guests and employees
  • Review physical distancing 1.5m between guests
  • Establish new flow management for check-in of groups
  • Ensure a 1.5m distance between guests and staff or install transparent plexi glass screen
  • Have gloves, masks and alcohol disinfectant available for guests and staff use
  • Disinfect keys before giving to guests
  • Minimize interaction

Housekeeping

  • We will improve the room housekeeping process by applying extra disinfection of the most frequently touched guests room areas
  • We will apply appropriate seals to boost confidence to our guests
  • We will sanitize the hotel prior to opening and to set a schedule for the periodic sanitizing based on the need of each hotel
  • We will review our Disinfection plan with our suppliers for chemicals
  • We will create a full protocol for the disinfection and sanitization of all the areas in the hotels

 

Food and Beverage

  • Will comply with national guidelines for restaurants
  • New restaurant indoor and outdoor layouts (1.5m between back of 2 chairs unless the area between the space is a walk way, then 3 meters have to be left between the back of 2 chairs.)
  • Extend opening time of restaurant in order to minimize queues.
  • Introduce new reservations system at all restaurants.
  • Buffets will have limited access by the guests and served by staff if authorized by local government.

 

Supplies

  • We will review all our suppliers for compliance with national guidelines for COVID-19
  • We will upgrade our chemicals and cleaning equipment according to national guidelines
  • The hotel will make sure enough disinfection gel/hand sanitizers are available throughout the hotel for guests and employees. Areas include hotel entrances, reception and lobby area, in guest’s room corridors, in all the food and beverage outlets, Pool area etc. Sufficient quantities of the following will be available:
    • Approved soap or detergents for cleaning hard surfaces, soft surfaces and laundry
    • Hand sanitizer that is alcohol based.
    • Sanitizing wipes.
    • Paper towels.
    • Soap for washing hands.
    • Disposable gloves for cleaning rooms and handling soiled laundry.
    • Trash bags.
    • Thermometers (infrared)

 

  • Furthermore medical grade Personal Protective Equipment will be available according to national guidelines:

 

    • Germicidal disinfectant/wipes for surface cleaning Tissues
    • Face/eye masks (separate or combined, face shield, goggles).
    • Enough complementary face masks  for the entire hotel (guests and employees)
    • Gloves (disposable)
    • Protective apron (disposable)
    • Full-length long-sleeved gown (Recommended)
    • Biohazard disposable waste bag

Crisis Management

  • Will appoint a doctor to handle guests suspected of saving or confirmed to have COVID-19
  • Will keep available rooms to handle COVID-19 cases according to national guidelines
  • Personnel will be trained to handle such cases.

Communication

  • Create new information leaflets for our guests regarding all our policies concerning Covid 19
  • Will use TVs in rooms and common areas to provide information
  • Will install signage in common areas concerning Covid-19
  • We will create information material for our suppliers and partners to showcase our health and safety measures